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Sunday, October 27
 

12:00pm PDT

FSPMS Trainer Arrival N/A
 
Monday, October 28
 

9:00am PDT

Make It Your Craft Option 1 TBA F&B Operations Trainer Arrival N/A

4:00pm PDT

Culinary Leadership/Trainer Meet & Greet & Tour In Department F&B Leadership/Trainer Meet & Greet & Tour In Department
 
Tuesday, October 29
 

8:00am PDT

Food Show Review In Department

9:00am PDT

Make It Your Craft Option 2 TBA Rooms Operations Trainer Arrival N/A

9:30am PDT

Culinary Zoning/Staging TBA

10:00am PDT

Starbucks Training In Department

1:00pm PDT

Great Food Safe Food TBA

2:30pm PDT

FSPMS Kick Off Meeting TBA
 
Wednesday, October 30
 

8:30am PDT

Housekeeping Leadership/ Trainer Meet & Greet & Tour In Department Marriott Bonvoy Training - All Hotel - Option 1 TBA FSPMS - Set-Up Phoenix Room

1:00pm PDT

Fresh Bites Concept /BSA Standards Marriott Bonvoy Training - All Hotel - Option 2 TBA Culinary Food Show prep TBA
 
Thursday, October 31
 

8:00am PDT

Front Office - Daily Stand-Up In Department Bar Arts: Psychology of Hospitality Mesa

8:30am PDT

Housekeeping - Daily Stand-Up In Department FSPMS - Intro Phoenix Room

8:45am PDT

Cart Training In Department

9:00am PDT

Banquet Zoning/Staging TBA Food Show Prep TBA Housekeeping - Hotel Readiness In Department

10:00am PDT

Bar Arts: 101 Mesa

10:30am PDT

FSPMS Computer Lab - Loyalty, Empower & Online Training Phoenix Room

1:00pm PDT

FSPMS Room File Review TBA Empower Training - Device Users Tucson Room Bar - Staging / Zoning/ Prep In Department Banquets - Set up for Food Show TBA Restaurant Zoning TBA

3:00pm PDT

MHR Front Office Service Training Chandler 2
 
Friday, November 1
 

8:00am PDT

Front Office - Daily Stand-Up In Department Bar - Prep for Food Show In Department Restaurant Staging & Zoning TBA

8:30am PDT

Housekeeping - Daily Stand-Up In Department FSPMS - Record Management Phoenix Room

8:45am PDT

Housekeeping Operations & Service Training Mesa

11:00am PDT

Banquet Service - Food Show Part 1 TBA Food Show Part 1 In Department Food Show - Front Office Attend TBA Housekeeping - Hotel Readiness In Department
 
Saturday, November 2
 

8:00am PDT

Front Office - Daily Stand-Up In Department M Club Breakfast Dry Set M Club Bar Set up - Prep for cocktail Show In Department

8:30am PDT

Housekeeping - Daily Stand-Up In Department FSPMS - Guest Registration Phoenix Room

8:45am PDT

Housekeeping - Hotel Readiness In Department

11:00am PDT

Bar Cocktail Show In Department Banquet Service - Cocktail Show & Food Show Part 2 Chandler 2 Food Show - Front Office Attend TBA

12:45pm PDT

Food Show Part 2 In Department
 
Sunday, November 3
 

8:00am PST

M-Club Steps of Service Chandler 2 IRD Zoning and Staging In Department Test Meal Prep In Department Banquets - Possible Day Off In Department Front Desk Day Off In Department

8:30am PST

Steps of Service FOH & Bar/ BSA- F&B Chandler 2

9:00am PST

Housekeeping Day Off N/A

1:00pm PST

Final Menu review /staging role Play FOH In Department Bar Set up - Prep and Oraganization (Beverage team) In Department
 
Monday, November 4
 

TBA

ORACLE Trainer Arrival

8:00am PST

Front Office - Daily Stand-Up In Department Housekeeping - Daily Stand-Up In Department Fresh Bites Service Live Role Plays M Club Zoning and Staging In Department

8:30am PST

FSPMS - Guest Accounting Phoenix Room Banquets Steps of Service Chandler 2 Housekeeping - Hotel Readiness In Department

10:00am PST

IRD Test Meal Breakfast #1 In Department Restaurant Test Meal Breakfast #1 In Department

10:30am PST

FSPMS Computer Lab - Loyalty, Empower & Online Training Phoenix Room

1:00pm PST

Restaurant Test Meal Lunch # 1 In Department Front Office Marriott Bonvoy/ Loyalty Review TBA

1:30pm PST

IRD Test Meal Lunch #1 In Department FSPMS - Housekeeping Tucson Room Cocktail Training - Beverage Team TBA

3:00pm PST

Marriott Brand Deep Dive TBA Restaurant Test meal Review TBA
 
Tuesday, November 5
 

8:00am PST

Front Office - Daily Stand-Up In Department Housekeeping - Daily Stand-Up In Department Tableside Guacamole Training TBA

8:30am PST

FSPMS - Putting it all Together Phoenix Room Housekeeping Vendor Training (TBD) TBA

9:00am PST

M Club and IRD Area Knowledge / Concierege Services In Department Banquet Test Meal AM coffee Break TBA ORACLE Hardware Setup Gilbert

10:00am PST

Restaurant Test Meal Breakfast # 2 In Department Beverage Training - Cocktail Execution (beverage team) TBA

10:30am PST

FSPMS Computer Lab - Loyalty, Empower & Online Training Phoenix Room

11:00am PST

Housekeeping - Check-Out/Stay-Over/Turndown Training In Department Front Office Leadership- GuestVoice, BSA, Ebonus, Operations Training TBA

1:00pm PST

Service Recovery Role Plays TBA Housekeeping - Hotel Readiness In Department

1:30pm PST

Restaurant Test Meal Dinner # 1 In Department

2:00pm PST

Perfect Arrival/ Farewell Review TBA

2:30pm PST

Banquet Test Meal PM coffee Break TBA

3:00pm PST

Mini Role Play in Work Area The Front Desk
 
Wednesday, November 6
 

8:00am PST

Front Office - Daily Stand-Up In Department Housekeeping - Daily Stand-Up In Department Micros Workstation Ops Training (FOH F&B, Bartenders, IRD) Gilbert Breakfast Buffet Dry Set Restaurant In Department

8:30am PST

FSPMS Review Housekeeping - Hotel Readiness In Department

9:00am PST

Micros Workstation Ops Training (AYS, Front Office) Gilbert

10:00am PST

IRD Test Meal Lunch #2 In Department Restaurant Test Meal Lunch #2 In Department

12:30pm PST

FSPMS - Marriott Bonvoy and Checklist Review TBA

1:30pm PST

Restaurant Test Meal Dinner # 2 In Department M Club - Empower Training TBA

2:30pm PST

Mini Role Play in Training Room Phoenix Room

3:30pm PST

Kronos/NEM Training In Department
 
Thursday, November 7
 

8:00am PST

Housekeeping - Daily Stand-Up In Department Micros Workstation Ops Training X2 (AYS, Front Office) Gilbert ORACLE - HW Workstation Placement & Testing In Department FOH F&B - Possible Day Off In Department

8:30am PST

Housekeeping - Hotel Readiness In Department

9:00am PST

FSPMS - Night Audit Phoenix Room

11:00am PST

Package Plan Build Phoenix Room

12:30pm PST

Empower Training TBA

1:30pm PST

FSPMS - Management Phoenix Room

2:30pm PST

Getting To know You Area- Scavenger Hunt TBA
 
Friday, November 8
 

8:00am PST

Housekeeping - Daily Stand-Up In Department ORACLE - EMC & My Micros Training (F&B Leadership) Gilbert

8:30am PST

Front Office - Daily Stand-Up In Department Housekeeping Leadership Training - GuestVoice, EMPOWER, MGS TBA AYS & Front Desk Readiness TBA FSPMS - Group Housing TBA Housekeeping - Hotel Readiness In Department

9:00am PST

M Club - Breakfast In Department Front Office Vendor Training (TBD) TBA

10:00am PST

Restaurant Breakfast buffet In Department

11:00am PST

Banquet Test Meal- Plated Dinner TBA

12:00pm PST

M Club - All Day Snack In Department

1:00pm PST

AYS Operations Readiness Phone Training/AYS Service Training In Department

1:30pm PST

iBuy Training In Department

3:00pm PST

M Club PM Reception In Department Empower/ Mobile Checkin/ Mobile Key Review and Role Plays TBA
 
Saturday, November 9
 

8:00am PST

Housekeeping - Daily Stand-Up In Department Restaurant & IRD Test Meal Breakfast #3 In Department Restaurant Test Meal Breakfast with Buffet and Starbucks In Department ORACLE - Test Meal Support In Department

8:30am PST

Housekeeping - Hotel Readiness In Department FSPMS Accounting Day 1 TBA Welcome to Marsha TBA

11:00am PST

Restaurant & IRD Test Meal Lunch #3 In Department

2:00pm PST

Cafe MeSo, Proof 19 & IRD Test Meal #3 In Department
 
Sunday, November 10
 

8:00am PST

Housekeeping - Daily Stand-Up In Department Possible Front Desk Day Off In Department

8:30am PST

Marsha Mini Hotels TBA AYS & Front Desk Readiness IF not already complete TBA Housekeeping - Hotel Readiness In Department FSPMS Accounting Day 2 TBA

1:00pm PST

FSPMS Group Housing LIVE Load Lab TBA
 
Monday, November 11
 

8:00am PST

Housekeeping - Daily Stand-Up In Department

8:30am PST

FSPMS & MH Training Cumulative Review The Front Desk Housekeeping - Hotel Readiness In Department

9:00am PST

Cash Handling Training (Group A) - Property led TBA

9:30am PST

FSPMS Role Play at Desk & FSPMS Assessment The Front Desk

11:00am PST

Cash Handling Training (Group B) - Property led TBA
 
Tuesday, November 12
 

10:00am PST

Opening Celebration TBA

12:00pm PST

Opening Day LUNCH In Department

1:00pm PST

Opening Day! In Department
 
Wednesday, November 13
 

8:30am PST

MARSHA Inventory Balancing TBA
 
Friday, November 15
 

1:30pm PST

FSPMS System Admin TBA
 
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Chandler 2
Gilbert
In Department
M Club
Mesa
N/A
Phoenix Room
TBA
The Front Desk
Tucson Room
  • Accounting/Finance
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  • All Team
  • Bartenders
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  • Front Office
  • Front Office Leaders
  • Group Housing
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  • IRD (Fresh Bites)
  • M-Club Hosts
  • ORACLE
  • Set Up/Trainer Prep
  • Company
  • AYS
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  • Night Audit